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Below you will find answers to frequently asked questions
about Internew, its services and web sites. Click on a question below
to view the complete question and answer relating to your
selection. Should you have any further questions regarding
product and service information including pricing and availability
consult our Contact Page. For answers
on customer and technical support issues, please see Internew's
Support page for
instructions on how to get the best possible customer and technical
support for any of our web sites or products.
Yes. Internew premium support plans or instant support plans includes our helpful
support staff stepping you through the process of submitting or sending a file for
conversion utilizing our many web sites. Click the chat support link to receive instant on-line chat support
or click the telephone support for the premium telephone support.
Support provided during normal business hours.
Yes. Internew handles thousands of combinations of file types and versions.
Internew's specialized web sites focus on the most popular file types but you
will be able to use Internew's general file web site http://www.justconvertfiles.com
when launched and select the source or original file format when prompted.
You can still send the file to Internew. We can use a more sophisticated set
of tools to determine the original file format based on technical information
like headers, structures, and byte signatures. A surcharge will apply and on
rare and unique file formats an hourly charge may apply. You will be able to use
Internew's web site http://www.justconvertfiles.com
when launched and select "Don't know" when asked for the source or original file format.
Yes you can. Even though it is more common to send one file through an e-mail attachment
or through an upload process, you can send a large group of documents through the
FTP option. FTP stands for File Transfer Protocol. You will have the ability to copy
many files at one time. Look for this choice during the conversion prompts on the web site.
The conversion technology uses sophisticated processes to attempt to retain the
the fonts, images, graphics, and layout of the original document. However it is not
possible in all situations. In fact some destination file formats you select may
not have the same capability or features available. This is especially true when going from
a newer version to an older version. Thus they can not display exactly like the original
file.
The conversion technology attempted to maintain the layout of the original document but
due to formatting issues during the conversion process it is not always possible
to maintain the exact look of the original document when converting from one format to another.
Internew will be offering fax back services in the near future. Check back in the
near future. You will be able to just send your e-mail with the attachment and it
will be faxed back to you at a number you designate. Stubborn e-mail attachments that can not be read or
viewed can be faxed back to you within seconds for easy reading of a hard copy. This is
also a great way to get a print out of a document when you are staying at a hotel
when a printer isn't readily available to you. Additional phone charges may apply.
Internew offers support via instructions, wizards and FAQs on the web sites. Also
Internew offers free customer or technical support via e-mail during the
subscription or usage period up to ninety (90) days. This varies by each web site or
service purchased. Additional support is available through our premium support
plans and instant support plans.
Receive the best possible customer and technical support by completing
the support form on the support
page for any of our web sites or products.
You are eligible for free customer support via e-mail during the subscription or usage
period up to ninety (90) days. You can consult your order confirmation e-mail or
subscription for the specific service purchased. If you are not sure feel free
to contact customer by completing the support form
on the support page.
Internew prices its web sites and services competitively. For those clients who wish or
require premium support plans that include telephone support, you can reach
a support staff by purchasing telephone support. For a lower
fee you can still receive personalized service by purchasing on-line chat support.
Support provided during normal business hours.
We welcome the opportunity in providing additional support through the
premium support plans.
Yes. Internew's staff includes experienced software developers who have
worked on very large conversion projects totaling hundreds of millions of
records or rows in databases ranging from SQL and Access databases to text
and legacy flat files. All data conversion services require individual quotes. Please see Internew's
data conversion page for additional information
including the common database platforms and versions supported.
If you have a large library of image files, Internew's programmers our
experienced any converting large volumes of images. See
image conversion page for additional information
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